HELP/FAQ: Customers ask – We answer
Here you can find a lot of useful information about items, the order process and lots more...
If you can't find a suitable answer to your question below, please contact us.
- Do you deliver abroad?
- Do you roll posters before sending them to the customers?
- Can I pay per invoice?
- What is PayPal?
- How does Sofortueberweisung.de work?
- How can I use my voucher(s)?
- Do you deliver to Packstation, too?
- Do you pass on my details to third parties?
- My shopping basket isn't showing any items!?
- What t-shirt size should I order?
- My package is empty!?
- Online order
- My delivery was incorrect! What can I do?
- How can I return an item?
- How can I unsubscribe the newsletter(s)?
- credit card or ELV: We debit your account/ credit card. That is easy and very safe due to SSL-encryption.
- PayPal: The fast and safe payment method of the future.
- Pre-payment: You transfer the money and as soon as we have the money on our account we send your packet (like on ebay).
- Cash on delivery: You pay all costs at the post when receiving the packet Consider the additional DHL costs of 6 €! (only German addresses
Your advantage: PayPal guarantees the payment and we can send your packet immediately, without having to wait for long bank process times. Futhermore you pay without any fees and risks, because your account and credit card details are securely stored.
Futher information can be seen at www.paypal.com.
Further information can be found at Sofortueberweisung.de.
- You will find all information to handling your data in the section “'privacy'” in our T&C's. In principle, we do not pass on any of our customer's addresses to other dealers. Here you will find our data protection regulations.
How do I activate my cookies?
Internet Explorer 4/5:
accept cookies, activate saved ones;
accept activation of cookies each session.
Internet Explorer 6/7:
Extras/Internet options/Privacy/More, then deactivate automatic cookie treatment, accept cookies without prompt, always allow session cookies.
Edit/Settings/More/Accept all cookies
Key F12/ allow cookies
Tools / Settings / Privacy/ Cookies / Accept cookies
You can contact us at firstname.lastname@example.org.
With pre-payment: Please ensure that you fill in the reason for your payment and your order number and full name on the withdrawal.
- email@example.com. These are of course not immediately necessary conditions for the right of revocation, but should serve to make the transaction easier for you.